Privacy Policy

1. Introduction

Welcome to Horizons Tour. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you use our car rental services, website, or mobile application.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, postal address
• Identity Information: Driver's license, passport, or other government-issued ID
• Payment Information: Credit/debit card details, billing information
• Account Information: Login credentials, booking history, preferences
• Booking Details: Pickup/drop-off locations, rental dates, vehicle preferences
• Flight Information: Flight numbers for airport pickups (when provided)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, features used, time spent on our platform
• Location Data: GPS data (with permission) to provide location-based services
• Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your vehicle bookings
• Verifying your identity and payment information
• Communicating with you about your reservations, including confirmations and updates
• Providing customer support and responding to inquiries
• Improving our services and developing new features
• Personalizing your experience and offering tailored recommendations
• Complying with legal obligations and enforcing our terms of service
• Detecting and preventing fraud or unauthorized access

4. Legal Basis for Processing

We process your personal data based on:

• Contract: Processing necessary to fulfill our contractual obligations to you
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legitimate Interests: Processing based on our legitimate business interests
• Legal Obligation: Processing to comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist us in operating our business
• Payment processors to complete your transactions
• Legal authorities when required by law or to protect our rights
• Business partners with your consent or as necessary to provide services

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete personal data
• Request erasure of your personal data
• Restrict or object to the processing of your personal data
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent at any time (where processing is based on consent)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.